If you are unable to access your BSB account, there may be several reasons. Among them:
- You forgot your password
- You changed your phone number but did not update this information on your profile
- You lost your phone or it is temporarily inaccessible
- ...
No matter the reason, if you are locked out, please contact the IT Service via the contact form, category Access to my account by providing a valid email address :
Please mandatory attach an identity document to your request
We will proceed as follows:
- We will send you a temporary password specifying its validity period, so you can log in
- You must then update your information from https://myaccount.microsoft.com using this password
- If you forgot your password, you can then follow the steps described in this article: Change your password
- If you were blocked by verification due to an outdated phone number, your information having been updated beforehand, you can then log in again with your usual password