If you are unable to access your BSB account, there may be several reasons. Among them:
- You have forgotten your password
- You have changed your phone number but have not updated this information on your profile
- You have lost your phone or it is temporarily inaccessible
- ...
No matter the reason, if you are locked out, please contact the IT Service using the contact form, category Account Access, providing a valid email address:
! Update 01/06/2026 !
After contacting the IT Service, we invite you to come to the office to proceed with resetting your password
- Dijon: 4th floor, Building E
- Lyon: 1st floor, Block B