If you forget your password or cannot access your account, the IT Service can provide you with a temporary password that allows you to update the security information necessary to recover your account. If this applies to you, please strictly follow the steps outlined in this article.
- Contact the IT Service using the contact form on the Hub
- Important: For security reasons, please attach proof of identity to your request
- If we have all the necessary information, we will provide you with a temporary password
- Using this password, log in to https://mysignins.microsoft.com/security-info
- Click on + Add a sign-in method
- Add your phone number, and your personal email address
- Once your information is updated, you can reset your password using this link: https://passwordreset.microsoftonline.com/
IMPORTANT: The temporary password provided is for one-time use, valid only for 10 hours, and does not replace your current password.
Please use it within the time frame to log in only at https://mysignins.microsoft.com/security-info
Related article: Updating Your Security Information